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Comments or Complaints

Imperial Road Group Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

We try to provide the best service for our patients within the resources available. Please feel free to contact our practice manager or tell us personally of any ways in which we can improve our services.

There is a Practice Complaints Procedure in place. The Practice encourages patient feedback to help improve our services further.

If you need to make a complaint please contact our Practice Manager, Martin Donohoe, using 01629 593240.

You can also complain by filling in this complaints form and sending it to:
Martin Donohoe,
Practice Manager,
Imperial Road Group Surgery,
8, Imperial Road,
Matlock,
Derbyshire, DE4 3NL

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact NHS England by post at:
NHS England
PO Box 16738
Redditch
B97 9PT

By email at: england.contactus@nhs.net 
By telephone at: 0300 3112233

North Derbyshire Clinical Commissioning Group also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints. You can contact PALS through their website.

Should you need help in making a complaint about the Practice you can contact POhWER (formally the Independent Complaints Advocacy Service) at www.pohwer.net.

Our full complaints procedure can been see here.



 
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