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Out of hours (earlier than 0800 and after 1830).

Derbyshire Primary Care Trust is responsible for commissioning Out of Hours services. A Doctor is available 24 hours a day, 365 days of the year.

Patients calling out of hours (earlier than 0800 and after 1830) should ring the medical emergency number 01246 823223.

Please only call if your problem is too urgent to wait until the next Surgery and the call will be diverted to North Derbyshire Doctors Emergency Out of Hours Services.

The Out of Hours service covers all out of hours' calls from 6.30pm to 8.00am every weekday and all weekend and Bank Holidays.

We are informed of all calls made to the Out of Hours Service.

Changes to the NHS Direct Number

111

From the 25th October the NHS 111 service is being introduced to make it easier for the public to access healthcare services when they need medical help fast, but it's not a life-threatening situation. The NHS 111 service is part of the wider revisions to the urgent care system to deliver a 24/7 urgent care service that ensures people receive the right care, from the right person, in the right place, at the right time.

In future if people need to contact the NHS for urgent care there will only be three numbers 999 for life-threatening emergencies, their GP surgery or 111.

The introduction of the new service will also help to drive improvements in the way in which the NHS delivers this care. It will enable the commissioning of more effective and productive healthcare service by providing comprehensive information on peoples' needs and the services they are directed to.

How the NHS 111 service works

The NHS 111 service is available via the easy to remember, three-digit number – 111. Calls from landlines and mobile phones are free and the service is available 24 hours a day, 365 days a year to respond to people's healthcare needs, when:

  • You need medical help fast, but it's not a 999 emergency
  • You don't know who to call for medical help or you don't have a GP to call
  • You think you need to go to A&E or another NHS urgent care service
  • You require health information or reassurance about what to do next

Callers to 111 are put through to a team of highly trained call advisers, who are supported by experienced nurses. They use a clinical assessment system and ask questions to assess callers' needs and determine the most appropriate course of action, including:

  • Callers facing an emergency will have an ambulance despatched without delay
  • Callers who can care for themselves will have information, advice and reassurance provided
  • Callers requiring further care or advice will be referred to a service that has the appropriate skills and resources to meet their needs
  • Callers requiring services outside the scope of NHS 111 will be provided with details of an alternative service
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website