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Practice Policies

Patient Confidentiality And Data Protection

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We respect your right to privacy and keep all your health information confidential and secure. 

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. 

This information is recorded on computer and we are registered under the Data Protection Act. 

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private. All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details and our patient information leaflet. An appointment will be required. In some circumstances a fee may be payable.”

Care Record Guarantee

This document is the NHS commitment to protecting patient’s data. Copies can be obtained from the link below.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.
This scheme is available from reception.Customer service form

Zero Tolerance

In line with the rest of the NHS, we have a Zero Tolerance Policy towards violent or aggressive patients. An act of verbal aggression towards any member of the practice team, other patients or visitors will receive a warning they may be removed from the practice list. Any repeat of the behaviour will result in removal from the practice list.

An act of violence by a patient to a member of the practice team, another patient or visitor or damage to practice property will result in the police being called, removal of the patient from the premises, possible criminal proceedings and immediate removal from the practice list

Polices to download

Duty of Candour. & Openness Policy

Patients Charter

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