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Practice Charter

What We Will Do For You:

All patients will be greeted courteously
We will treat all information confidentially
We are always committed to providing the best possible service
We will always offer treatment and advice we believe is best
We will make every effort to see you promptly
We will try and deal with any problems or complaints swiftly
You have the right to see your medical records
The Practice will inform patients of available services by means of its leaflet, notice boards and website
The practice adheres to an equal opportunities policy

What You Can Do For Us:

Please treat staff with courtesy and respect
If possible, telephone before 10am if you require a home visit
To speak to a doctor, please telephone during opening hours and leave a message if the doctor is in surgery
Please tell us if you cannot keep your appointment as this appointment can be offered to someone else Please ask if you are not sure about your treatment
Most delays are due to patient emergencies. Please be patient
Please arrive promptly for your appointment. If you arrive more than 10 minutes late we cannot guarantee you will be seen
If you come as an emergency, you may have to wait until booked appointments are seen
Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets

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